针对10种差评情况，亚马逊开case删差评话术

Dear Amazon Team

This customer review without Verified Purchase, I found all orders and can't find this order, the reviewer never buy it and use the product, it is no base on a honest opinions and experience, this is a malicious comment, it is no fair for us, and it will also mislead other customers, please check it and help me remove it. Thank you in advance.

Best Regards

Dear amazon

This is review,the buyer said that she received the Scratches and the used one,and  the  package  was  broken,so  we  though  the  package  was damaged when amazon ship it.

And the item must be the returned product by other buyer,Amazon did not check the returned

item carefully,and put the returned item to the sellable warehouse. So this buyer received an used product.

Cause the package was shipped by amazon,so amazon   will  be responsible for it.

We checked all of our products very carefully before we shipped the products to amazon warehouse,so the product is good when we ship it.

Please investigate it and help us to remove it. Thank you.

如果买家留 1 星 2 星，可以去掉，但是 3 星很难去掉。

Dear amazon

This is review, we though that the buyer left with wrong star ""Qualità

prezzo ok Carino. Il tuch é buono e la sincronizzazione di rubrica messaggi enotifiche é veloce, una volta che si è scaricata l app Buon prodotto. Consegna perfetta " "The content of this review,all aspects are positive, but he left us with only 3 star,

Maybe the buyer is too excited to click with the wrong star by acci dentally.

Please investigate it and help us to remove it. Thank you！

亚马逊配送，你可以适当在邮件说产品，包装坏得很严重， 是亚马逊的责任。

Dear amazon

This is review,the buyer said that she received the Scratches one,and the package was broken,so we though the package was damaged when amazon ship it.

Cause the package was shipped by amazon,so amazon will be responsible for it.

We checked all of our products very carefully before shipping to amazon warehouse,so the product is good when we shipped it.

Please investigate it and help us to remove it. Thank you

The comment includes obscene language, please remove it,thank you. Dear Amazon Team

The customer review includes obscene language. Every buyers have the right  to  review  product,  but  i  don't  think  that   he  should  use  foul language, it can't meet the guideline of the review policy from amazon

The content of review: "只截取脏话部分"

Please investigate it and help us to remove it.

Thank you

Best Regards

Dear Amazon Team

I found all orders and can't find this order, the reviewer never buy it and use the product, this is a malicious comment, please help me remove it. Thank you in advance.

Best Regards

07 不会使用的（如331不会启动）

Dear Amazon Team

I found all orders and can't find this order, the reviewer never buy it and use the product, this is a malicious comment, please help me remove it. Thank you in advance.

Best Regards

This review regards to asking the functions about the product,maybe the buyer does not know where to ask about it

He should askin "QA"or email to the seller,not leaving a bad review here for us,so it is very unfair for we seller.

Please investigate it, and help us to remove it.  

Thank you

Dear Amazon

This  review  violates  the  amazon  policy  about"Comments  on  pricing, product availability or

purchase  options  are  not  related  to  the  product  and  should  not  be shared in Customer Reviews or Customer Questions and Answers."

It is no fair for us, and it will also mislead the other buyers, please check it and remove it, thanks!!!

Required action:

As the review the customer complain that it is no charger,however,in fact,for this fitness tracker,our accessories without charger ,because it is no need the charger to charge,the correct charge way:use the usb port of a computer or power adapter connected to the socket Wall

And please check with the attachment,The charge way we have clearly described in our user

manual  and  product  page.so  it  is  no  our  product  problem,it  is  the customer not read the information about the user manual and product

page

So  please  help  us  remove  it,this  review  is  unreasonable  and  it  will

mislead the other purchase customers.

这个情况较少见 ，他在我们店铺和其他卖家那里留内容一 模一样的差评 ，但我们没有 vp ，其他卖家那里有 vp 。

Dear amazon

This is review,we though that the buyer left in the wrong link. The 2 reviewers for the 2 links are all the same,

The  buyer  left  the  review  in  our  product  link,there  is  no  ""Acquisto verificato"",but   he    left   in    another   store    link,there   is    ""Acquisto verificato"",so we thought that the buyer left the review in the wrong link,and realised that he did it wrong,so he reviewed to the correct link again,so for other store link,there is ""Acquisto verificato""

1.Here is our link:

https://www.amazon.it/gp/customer-reviews/R3ARNY492G1KHW/ref=c m_cr_getr d rvw_ttl?ie =UTF8&ASIN =B073XZD3PF

2.Here is another link(with ""Acquisto verificato"",the buyer should left his review in this link,not ours)

CORREZIONE FEEDBACK non funziona con huawei p9 lit...

UTF8&ASIN =B071955B43

Please check the attachment.

Please investigate it and help us to remove it. Thank you

如果客服部帮忙删掉 ，就隔一两天再开 case ，遇到不同的客服可能就去掉的。

这些 review，每次开了 case 之后 ，直接 copy 到一个文本上 ，下次开 case 直 接复制上去， 不用一次次填。如下：（下次开 case 直接 copy 就好了）

亚马逊差评对卖家来说是一个挑战，但也是一个机会。通过正确的应对策略，卖家可以积极处理差评，提高客户满意度，并增加销售额和声誉。记住，忠诚的客户往往是通过解决问题而培养出来的。因此，善于处理差评对于亚马逊卖家来说至关重要。